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If issues experienced with the frame include a manufacturer's defect, or an issue resulting from an inherent flaw in the product, RAEN provides a 365 day warranty from the time of purchase. If you feel your product meets these requirements, please email
warranty@raen.com explaining the nature of your warranty claim and all necessary details.
Scratched lenses and physical damage are not covered by warranty. Unfortunately we do not manufacture or sell replacement lenses.
Free DHL Standard Shipping is available exclusively to any orders shipping within Germany over €100. Any orders under €100 shipping within Germany will be charged €.4,90. DHL packages are delivered Monday through Friday. RAEN does not offer weekend delivery.
Due to a high volume of orders during the holidays, please allow for extra shipping time.
Free DHL Express Shipping is available exclusively to any orders over €100 and within the European countries excluding UK, Italy, Finland, Denmark, Sweden, Norway, Faroe Islands or Iceland. Any orders under €100 will be charged €12,90. DHL packages are delivered Monday through Friday. RAEN does not offer weekend delivery.
Due to a high volume of orders during the holidays, please allow for extra shipping time.
Free returns are available on all E.U. order within 14 days from delivery.
*Free Shipping is not available with some promotions and other restrictions may apply.
Any holiday purchases will be able to be returned through January 11th, 2022.
If issues experienced with the frame include a manufacturer's defect, or an issue resulting from an inherent flaw in the product, RAEN provides a 365 day warranty from the time of purchase. If you feel your product meets these requirements, please email
warranty@raen.com explaining the nature of your warranty claim and all necessary details.
Scratched lenses and physical damage are not covered by warranty. Unfortunately we do not manufacture or sell replacement lenses.
Free DHL Standard Shipping is available exclusively to any orders shipping within Germany over €100. Any orders under €100 shipping within Germany will be charged €.4,90. DHL packages are delivered Monday through Friday. RAEN does not offer weekend delivery.
Due to a high volume of orders during the holidays, please allow for extra shipping time.
Free DHL Express Shipping is available exclusively to any orders over €100 and within the European countries excluding UK, Italy, Finland, Denmark, Sweden, Norway, Faroe Islands or Iceland. Any orders under €100 will be charged €12,90. DHL packages are delivered Monday through Friday. RAEN does not offer weekend delivery.
Due to a high volume of orders during the holidays, please allow for extra shipping time.
Free returns are available on all E.U. order within 14 days from delivery.
*Free Shipping is not available with some promotions and other restrictions may apply.
Any holiday purchases will be able to be returned through January 11th, 2022.
