Instructions on Right of Withdrawal for Consumers and Model Withdrawal Form
If you as the Customer are a consumer either pursuant to (i) Section 13 of the German Civil Code (Bürgerliches Gesetzbuch, "BGB") (i.e. a natural person who enters into a legal transaction for purposes that predominantly are outside your trade, business or profession) or (ii) the mandatory consumer protection laws of the country, in which Customer has its habitual residence, Customer has a right of withdrawal pursuant to statutory law. In the following Customer is instructed on its right of withdrawal:
Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire after 14 days from the day on which you have or a third party designated by you (who is not a carrier) has received the goods purchased by you, or, in the case of a contract relating to multiple goods ordered by you in one order and delivered separately, from the day on which you have or a third party designated by you (who is not a carrier) has received the last good purchased by you.
To exercise the right of withdrawal, you must inform us (RAEN Optics GmbH, Address: Danzinger Straße 2, 85386 Eching, Germany, phone: +49 89 99731556 email: email@example.com of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model withdrawal form, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to RAEN Optics GmbH, Address: Danzinger Straße 2, 85386 Eching, Germany, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Model Withdrawal Form
To exercise the right of withdrawal, you as Customer may use the following model withdrawal form, but this is not obligatory.
Model Withdrawal Form
(complete and return this form only if you wish to withdraw from the contract)
– Email: firstname.lastname@example.org
– I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*),
– Ordered on (*)/received on (*),
– Name of consumer(s),
– Address of consumer(s),
– Signature of consumer(s) (only if this form is notified on paper),
For further information, please see our General Terms and Conditions For Sale And Delivery.